Hiboy Returns & Exchanges
We want you to be fully satisfied with your ride; that is why we offer a 30-day return policy for all Hiboy products in original, unused condition. If your equipment doesn't meet your expectations, our team is here to help you navigate the return or exchange process efficiently.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack your product in its original packaging, ensuring all manuals, chargers, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your box and drop it off at the designated carrier location; please retain your tracking number for reference.
Inspection and Refund
Once our technicians inspect the returned unit for quality assurance, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing