Frequently Asked Questions

Everything you need to know about Hiboy electric scooters and bikes.

What is the average shipping time for Hiboy products?

Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location within the continental United States.

Do Hiboy electric scooters come with a warranty?

Yes, we offer a 12-month or 6-month warranty for different parts (such as the motor and battery). Please refer to our warranty policy page for specific details on your model.

What is your return policy if I am not satisfied?

We offer a 30-day return policy for most items. The product must be in its original packaging and in like-new condition to qualify for a full refund.

Are Hiboy scooters water-resistant for rainy days?

Most Hiboy scooters have an IP54 water-resistance rating, which means they can handle light splashes. However, we do not recommend riding in heavy rain or through deep puddles to protect the electrical components.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm for flexible monthly payments.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.